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Help Center

Answers about your account, Lives, Coins, messages and safety.

Account and profile

Sign up, sign in, password, email, profile and language.

Creating an accountSign up with your email address or Google. You must be 18 or older.
Signing in and outSign in with your email and password or with Google.
Changing or resetting your passwordWe email you a link to set a new password.
Changing your email addressRequest the change in Settings and confirm it from your email.
Editing your profileChange your photo, name, username and bio.
Choosing your languageThe app follows your phone’s language unless you pick one.

Watching Lives

Watching, chat, gifts and search.

Watching a LiveOpen a Live from the home screen, Live list or a profile.
Chatting in a LiveWrite in the Live chat; everyone in the Live can read it.
Sending giftsGifts are paid with Coins and show an animation in the Live.
Finding peopleSearch by name or username.

Coins and wallet

Buying Coins, Diamonds and your balances.

Buying CoinsCoins are bought in packages and paid by card through Stripe.
Your wallet: Coins, Diamonds and withdrawable balanceWhat each balance in your wallet means.
Withdrawing earningsWithdrawals are coming soon.

Going live

Broadcasting from the app or a browser, guests, Battle and Premium Live.

Going live from the appStart a Live with your phone’s camera.
Going live from a computerUse your webcam from the website’s Go LIVE page.
Going live from a phone browserBroadcast from your phone’s browser without the app.
Blurring your backgroundAvailable when you broadcast from the website.
Inviting guests on cameraBring viewers into your Live as guests.
BattleA timed contest between broadcasters, scored by gifts.
Premium LiveA Live that viewers enter by sending an entry gift.

Messages

Direct messages, disappearing messages, Premium messages and screenshots.

Direct messagesSend private messages, photos and videos.
Disappearing messagesNew messages disappear for both of you after the time you choose.
Premium messagesA locked message, photo or video that opens for a Coin price.
Screenshots in conversationsScreenshots are blocked while a conversation is open.

Creators and agencies

Agencies and your own statistics.

AgenciesApply to an agency with an invite code or from its page.
Your statistics as a broadcasterSee the Diamonds you earned and your top gifters.

Safety

Reporting, blocking, the off-platform rule, restrictions and appeals.

Reporting a person, comment, message or LiveTell us when something breaks the rules.
Blocking someoneA blocked person cannot follow, message or gift you.
Sharing contact and payment detailsPhone numbers, contact apps and payment details are blocked.
Restrictions on your account and appealsSee any restriction and appeal it if you think it is wrong.
Why is a feature unavailable?Some features can be limited in some regions.
Age requirementSmile Live is only for people aged 18 or older.

Support and your account

Contacting support, deleting your account and legal documents.

Contacting supportOpen a request in the app and follow the answers.
Deleting your accountHow account deletion works and how to request it.
Terms, privacy and other policiesWhere to find our legal documents.

Still need help?

Open a request in the app: Settings → Help & Support.

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